Essential Information
Some useful information at a glance.
Opening Hours
- 8-5.30 Mon
- 9-5.30 Tues-Thurs
- 9-1 Fri
- Sat Implant clinic by appointment
- Out of hours emergency care
Fees/ payment plans
We are an honest bunch with transparent fees.
Written treatment estimates are always provided so there no nasty surprises. We offer flexible membership plans from comprehensive plans to essential care plans. Our aim is to provide brilliant value for top notch healthcare.
- Payment plan options – We offer Full Denplan cover, essentials and pay as you go. Call for details of our flexible payment plans (from £9.50per month).
- Pay as you go fees
Accessibility
- Ground floor surgery
- Easy parking right outside our door
- Please talk to our receptionists if you have any specific needs
- We can provide any of our written information in large font on request
Dementia Friendly Team
Our team have undergone training and audit in order to achieve the Health Education Thames Valley “Working towards Dementia Friendly Dental Practice Accreditation” status.
Patient Feedback
We welcome feedback from our patients. If you like to make some suggestions, leave a testimonial or word of thanks, you may email us through our contact page or fill in our 'Big Ideas' book at reception, our comment slips in the waiting rooms or ask reception for our survey or testimonial form.
Complaints Policy
In this practice we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service. When patients complain, we wish to ensure they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. In the first instance please do speak to a member of our team so we can the opportunity to put things right for you. To read our full complaints policy please click here
Regulatory Information
As dental professionals our team is regulated by the General Dental Council. In Line with the General Dental Council guidelines we follow nine ethical principles. They are:
Put patients’ interests first
Communicate effectively with patients
Obtain valid consent
Maintain and protect patients’ information
Have a clear and effective complaints procedure
Work with colleagues in a way that is in patients’ best interests
Maintain, develop and work within our professional knowledge and skills
Raise concerns if patients are at risk
Make sure our personal behaviour maintains confidence in us and the dental profession
Eynsham Dental Care meets all the CQC requirements for:
- Treating people with respect and involving them in their care
- Providing care, treatment and support that meets people's needs
- Caring for people safely and protecting them from harm
- Staffing
- Quality and suitability of management
Organisational Structure
Eynsham Dental Care is the trading name for Oxdent Ltd. We are a small family run business. All decision making and management is the under the care of our practice owners, and principal dentists: Cathy McClelland and Robert Hughes.
Privacy Notice for Patients Eynsham Dental
Care
We are a Data Controller under the terms of
the Data Protection Act 2018 and the UK GDPR. We are registered with the
Information Commissioner's Office.
This Privacy Notice explains what patient
Personal Information the practice holds, why we hold and process it, who we
might share it with, and your rights and freedoms under the law.
Our Contact Details
Practice name and address: Eynsham Dental
Care
Practice telephone number: 01865 880065
Practice email address: info@eynshamdentalcare.com
Practice website: www.eynshamdentalcare.com
Person responsible for Data Protection queries: R Hughes
What types of patients’ Personal Information
do we hold?
The practice holds patients’ Personal
Information in the following categories:
- Name,
identity (e.g. date of birth) and contact details
- Family
details including anyone who may need to give consent for your care
- Medical
history, your GP’s details, and NHS number (where applicable)
- Dental
history, records of treatment provided, x-rays and photographs
- Information
from other providers involved in your care
- Dates
of your appointments including any that are cancelled or not attended
- Payment
details and financial information in connection with your care
- Correspondence
relating to your care with you or other healthcare professionals
- Details
of any complaints and how these were managed
Why do we process patients’ Personal
Information?
“Process” means we obtain, store, update and
archive your information.
Patients’ Personal Information is held for
the purpose of providing appropriate, high quality, safe and effective dental
care and treatment, and maintaining accurate records.
Research or educational purposes
We may use your information for research or
educational purposes only with your explicit consent. Wherever possible, this
information will be anonymised.
Direct marketing
We may use your contact details to inform you
of products and services available at the practice where you have given your
consent. You can withdraw this consent at any time.
CCTV
We use CCTV at the practice for the purpose
of premises security. Please see our CCTV Policy for further information.
What is the lawful basis for processing your
Personal Information?
We process your personal information for the
provision of healthcare and treatment. This includes processing special
category data (health information), which is necessary for the provision of
healthcare.
Where applicable, we may also process data to
meet legal obligations or for legitimate interests such as the management of
the practice.
What do we do with your Information?
We will only share your information where it
is necessary and done securely.
- Your
personal information may be shared with other healthcare professionals
involved in your care (e.g. referrals, laboratory work, or consultation
with your doctor)
- We
may disclose relevant information where necessary, for example:
- Debt
collection agencies (if fees remain unpaid)
- HMRC
- Law
enforcement or government agencies
- We
may also share your information where required by law or regulation,
including with:
- The
General Dental Council
- The
Care Quality Commission
- Dental
payment plan providers or insurers (e.g. Denplan)
- NHS
bodies (where NHS treatment is provided)
How do we store your Information?
Your information is stored securely on
protected computer systems.
Data is backed up regularly using secure,
encrypted cloud-based systems provided by dental IT specialists, designed to
meet appropriate data protection and healthcare security standards.
How long do we keep your Information?
We will keep your information for as long as
you are receiving care from us or have asked us to contact you regarding
appointments.
After this, your records will be archived and
retained in line with professional and legal guidance. Typically, records are
retained for 11 years from your last contact, or longer for children in
accordance with legal requirements.
What are your data protection rights?
Under data protection law you have the right
to:
- Be
informed about the personal information we hold and why
- Access
a copy of your data (we will respond within one month)
- Check
and correct inaccurate information
- Have
your data erased in certain circumstances
- Transfer
your information to another provider where appropriate
- Restrict
or object to processing in certain circumstances
- Withdraw
consent at any time where processing is based on consent
What if you are not happy or wish to raise a
concern?
You can complain in the first instance to us.
Our Data Protection Officer is Kieran Ings, and we will do our best to resolve
the matter.
If you do not agree to the use of your
information as described, it may not be possible for us to continue to provide
your dental care.
If you remain dissatisfied, you can complain
to the Information Commissioner's Office:
- Website:
www.ico.org.uk/concerns
- Telephone:
0303 123 1113
- Address:
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Cookies Policy
What are Cookies?
Your Privacy online is important to us. As is usual with the majority of websites, this site uses Cookies, which are small text files that are automatically downloaded to your computer in order to improve your browsing experience. In this Policy, we describe what information they collect, how we use it and why we sometimes need to store these Cookies. We will also share with you how to prevent Cookies of different kinds being stored, but please note that doing this may interfere with this website and its operation.
· For more information on Cookies, go to: www.AboutCookies.org
We use Cookies for a number of reasons which are set out in the sections below. You can manage your cookie preferences via the cookie banner or your browser settings.
There are different types of Cookie.
1. Strictly Necessary Cookies
These Cookies are essential for you to be able to move around our website and use its features. They do not collect information that can be used to contact you outside this site, and they do not remain on your device after you have finished looking at this site (known as “session Cookies”).
2. Performance Cookies
These Cookies collect information about how visitors use our website, such as which pages are viewed, how often, and whether it is working well. This data is used only when aggregated and does not identify you as a single visitor. These Cookies may be sent to a third party, such as Google analytics so that we can see how many people (but not who they are) have used our site. These are also session Cookies.
3. Functionality Cookies
These Cookies allow our website to remember any preferences you have such as text size. They may also allow you to watch videos, blogs or access our social media pages, or to leave comments or messages for us. These Cookies may remain in place for a time after you have left our website.
When you first visit our website, you will be presented with a cookie banner allowing you to accept or reject non-essential cookies.